Frequently asked questions
Answers to the questions guests ask us most often. If yours is not here, call or email us.
What time is check-in and check-out?
Check-in starts at 1:30 PM and you can arrive at any time after that. Check-out is before noon. Early check-in depends on availability.
Do I need to contact the hotel before arrival?
Yes. Please contact us at least 24 hours before you arrive so we can arrange check-in. Our front desk team will meet you on arrival.
Is parking free?
Yes. Secured self parking on site is free, with wheelchair-accessible and van spaces.
Is breakfast included?
Breakfast is cooked to order and served daily from 6:30 to 10:00 AM for THB 150 per person.
Can you arrange boat tours?
Yes. Boat tours leave from our own jetty to the Thale Noi waterbird reserve and lotus fields, so you do not need to go to the public pier.
Are pets allowed?
No. Only service animals are welcome.
Is Lake House suitable for children?
Children are welcome. Cribs are not available, and some outdoor decks may not suit very young children, so please contact us if you have concerns.
Is the property wheelchair accessible?
Lake House is on one level with a front entrance ramp, accessible parking and wheelchair-width doorways. There are 4 steps to the entrance and no elevator. Some limitations may apply, so please tell us your needs in advance.
Can I cancel for free?
Free cancellation is available on selected rates. The exact conditions are shown when you book.
Where is Lake House?
We are at 126 Phanang Tung, Khuan Khanun District, Phatthalung, Thailand, about 12 km from the Thale Noi waterbird park.